Documentation Index
Fetch the complete documentation index at: https://docs.preflightapp.ai/llms.txt
Use this file to discover all available pages before exploring further.
Login problems cluster around expired passwords, SSO misconfiguration, and browser state. Work through the sections below before opening a ticket—most resolutions take minutes.
Password reset
Use the reset link once; repeated clicks invalidate older tokens.
Inbox rules
If resets never arrive, check quarantine and forwarding rules. Some enterprises strip links from unknown senders.
SSO
Confirm IdP certificates are valid and attribute mappings match service expectations.
SAML traces
Capture a SAML trace from your IdP when failures persist—support can compare assertion attributes to what the product expects.
Clock skew
Large skew between IdP and SP can break assertions—sync NTP on servers.
Sessions
Clear site data for stale cookies and retry from a private window to isolate extensions.
Corporate proxies
SSL inspection occasionally breaks OAuth flows—try off-network or a personal device to isolate the proxy as a variable.
